SHIPPING AND RETURNS

THE SHORT VERSION

Freight is quoted in the cart and never changes after payment. Wheel and tire sets ship freight; inspect them on delivery. Returns are unmounted, unused, in original boxes, within 14 days, 15% restocking, return freight deducted unless the error is ours. Special-order, clearance and discontinued parts are final sale.

FREIGHT AND DELIVERY

Exact freight is quoted for your ZIP in the cart step and locked there. Residential and liftgate delivery are included in the quote where the carrier requires them. We ship to the lower 48 except FL, IL, LA, MD, MA, TN for now (chat with us for a quote there); no PO boxes.

DELIVERY AND DAMAGE

Carriers deliver without a signature; a freight carrier hands you a delivery receipt. Inspect the boxes before you sign it and write any damage or shortage on it. Send photos within 24 hours from your order page and keep every box and packing material until the claim closes: the carrier inspects them, and the claim is refused without them. We file with the carrier and the warehouse for you; a replacement ships on acceptance.

REFUSED OR UNDELIVERABLE

Refused or undeliverable shipments: when the carrier cannot deliver after its attempts, or a delivery is refused, the package goes back to the warehouse. The carrier's return charge and the cost to resend are deducted from the refund, or charged before we resend. Check the address at checkout; a wrong address counts the same way.

RETURNS BY CATEGORY

CATEGORY	WINDOW	RESTOCKING	RETURN FREIGHT	FINAL SALE
All parts Wheels and tires return unmounted and unused within 14 days in their original boxes. 15% restocking. Return freight is deducted unless the error is ours. Special-order, clearance and discontinued parts are final sale.	14 days	15%	Deducted unless our error	Special-order finishes
Car care Car care products return unopened and unused within 14 days in their original packaging. 15% restocking. Return freight is deducted unless the error is ours. Special-order, clearance and discontinued items are final sale.	14 days	15%	Deducted unless our error	Special-order finishes
Diesel Diesel parts return unused within 14 days in their original boxes. 20% restocking. Return freight is deducted unless the error is ours. Tuners, turbos and engine internals are final sale.	14 days	20%	Deducted unless our error	Special-order finishes
Lighting Lighting returns unopened within 14 days in its original boxes. 15% restocking. Return freight is deducted unless the error is ours. Opened electrical and controllers are final sale.	14 days	15%	Deducted unless our error	Special-order finishes
Performance Performance parts return unused within 14 days in their original boxes. 20% restocking. Return freight is deducted unless the error is ours. Tuners, turbos, superchargers and engine internals are final sale.	14 days	20%	Deducted unless our error	Special-order finishes
Suspension Suspension parts return uninstalled within 14 days in their original boxes. 15% restocking. Return freight is deducted unless the error is ours. Installed parts and coilovers are final sale.	14 days	15%	Deducted unless our error	Special-order finishes

The refund estimate on the return form uses these numbers before you submit.

No returns on coilovers; turbochargers, superchargers and turbo kits; engine internals; electronics (tuners, programmers, modules and controllers). Special-order, clearance and discontinued parts are final sale and cannot be cancelled once ordered.

HOW A RETURN SHIPS

Approved returns go straight back to the warehouse that shipped them, on the prepaid, insured label we email you, with the RMA number on the label and on every box; the warehouse refuses a box without it. Ship within the days on the RMA so it arrives inside the warehouse's 30-day limit. Keep the original packaging: a return without acceptable packaging costs a repackaging fee.

WARRANTY AND DEFECTS

Parts carry the manufacturer's warranty only. A defective part goes back as a warranty return through the warehouse to the manufacturer: no restocking fee, credit or replacement once the manufacturer inspects and approves, usually 2 to 4 weeks, with the return label deducted unless the manufacturer covers it. After the return window, chat with us and we route it to the manufacturer.

CANCELLATIONS

Cancel free until we submit to the warehouse, usually within 15 minutes of payment: ask in the chat and we hold the order while our team checks. After that our team asks the warehouse, which isn't certain, and once it ships it's a return. Special-order and discontinued parts can't be cancelled once we've ordered them from the warehouse.

START A RETURN REPORT DAMAGE

Both open from your order page: find it with the order number and your phone or email.

POLICIES